We’re taking responsibility for the environment by making high-quality, long-lasting products that we can repair. We want you to enjoy our products as long as possible, so you don’t just have to buy more of them!

Submitting a repair

It takes us a few weeks to be able to repair your bag. You will receive an email when it is ready for pick-up or return per mail. If you have repaired your bag yourself in the past, please take everything out before mailing it in. Also make sure you washed your bag.

There are two ways to submit your repair:

1. Bring it to the store

If you live in or close to Rotterdam, you can bring your repair to one of our stores. Our employees will tell you if and how we can repair your bag.

2. Send it to us

Fill out the steps on the form and mail the repair to our office.

Visible marks

We work with many different fabric colours throughout all our collections, so finding an exact match for repairs might not always be possible. Our repair team will try to find the closest matching colour available. Repair marks remain visible in most cases, like a scar telling the stories of past adventures.


Each repair is unique, and some items may not be fixable. Before sending us your repair, please check our current list of repairable items.

list of repairs


Everyday use will leave some marks, a sign of all the adventures experienced along the way. Our products are meant to be used, not consumed and disposed of. If needs be, we believe in restoration rather than introducing something new to the planet.

Harmless damage

Small holes in our 70D fabric are typically inconsequential thanks to the ripstop technology, which prevents further tearing. While these small holes are common and harmless, if your bag has substantial damage or is no longer usable, we offer a free repair service.

DIY repair kit

We support being able to repair your own bag. You can request a free-of-charge repair kit for minor repairs, like fixing holes or tears on The New Shopping Bag, The New Pouch or any of our other 70D products. The kit comprises a nylon sticker sheet that can be cut to size. We will try to find the closest matching colour available.

Request a kit through the mail, repair@susanbijl.nl, or visit our stores and get a patch for your item straight away.

Love what you own.
Repair instead of replace.


To care for the planet, it's ideal to minimise washing. Our products have a coating that fades with each laundry cycle. Sometimes this impacts the waterproofing of the bag.

When you wash a fabric, tiny particles will shed, the material becomes more delicate, and the fragments pollute the water. If you want to prevent pollution, you can use a Guppyfriend washing bag.

Opting for gentle hand washing will have the least effect on the environment.

Thorough stains
The best way to remove stains is to treat the stain by hand. We recommend 'Schoonmaakzeep' by Werfzeep, which you can rub directly onto the stain.

Reserve machine washing for when necessary, avoid extended soaking, and ensure the water temperature stays below 30°C for optimal care.

• Line dry in shade.
• Wash your bags separately from other fabrics and colours.
• Avoid soaking during hand-washing to prevent colour bleeding.
• Preserve the material's quality by using a pillowcase or washing bag. Especially bags with buckles and metal clasps to prevent damage to the machine or other items in the load.
• Close the zipper before washing.
• Opt for eco-friendly soap :)

Only the exterior of our products can be ironed using the nylon/synthetics setting (1 dot max!).

Still have doubts or questions about a repair?

Send us an email at repair@susanbijl.nl.