By taking good care of your bag, it becomes more durable. We hope this means it doesn't need to be replaced for as long as possible. Fortunately, our products are relatively easy to stay in shape!
Washing
To care for the planet, it's ideal to minimise washing. In our case, our products have a coating that fades with each laundry cycle. We therefore recommend washing only when necessary!
- Our bags can be machine washed at 30 degrees, preferably using a short program, line dry only.
- Always wash your bags separately from other fabrics.
- Avoid soaking during hand-washing to prevent colour bleeding.
- Preserve the material's quality by using a pillowcase or washing bag. Especially bags with buckles and metal clasps to prevent damage to the machine or other items in the load. Close the zipper before washing.
- Opt for eco-friendly soap :)
When you wash a fabric, tiny particles will shed, the material becomes more delicate, and the fragments pollute the water. If you want to prevent pollution, there are options, like the Guppyfriend washing bag.
Thorough stains?
We recommend Biotex or 'Schoonmaakzeep' by Werfzeep. With Biotex: Use the same washing method as described above. The soap bar can be used directly on the stain. Neither is a guarantee, but in our experience, it is worth a try.
Ironing
Only the exterior of our products can be ironed using the nylon/synthetics setting (1 dot max!).
Love what you own.
Repair instead of replace.
Everyday use will leave some marks, a sign of all the adventures experienced along the way. Our products are meant to be used, not consumed and disposed of. If needs be, we believe in restoration rather than introducing something new to the planet.
Ripstop
Small holes in our 70D fabric are typically inconsequential thanks to the ripstop technology, which prevents further tearing. While these small holes are common and harmless, if your bag has substantial damage or is no longer usable, we offer a free repair service.
DIY Repair kit
We support being able to repair your own bag. You can request a free-of-charge repair kit for minor repairs, like fixing holes or tears on The New Shopping Bag or any of our other 70D products. Or visit any of our stores and get a patch for your item straight away. The kit comprises a nylon sticker sheet that can be cut to size. We will try to find the closest matching colour available.
We add stuff to the world; we impact the planet and people.
We aspire to an attitude of long-term use and buying less!
Each repair is unique, and some items may not be fixable. Before sending us your repair, please check our current list of repairable items.
Visible marks
We work with many different fabric colours throughout all our collections, so finding an exact match for repairs might not always be possible. Our repair team will try to find the closest matching colour available. Repair marks remain visible in most cases, like a scar telling the stories of past adventures.
Before the repair, ensure your item is washed; unwashed items will not be repaired. Our repair service is free of charge, excluding shipping costs, and takes a few weeks. You'll be notified by email when it's ready for pick-up or return by mail.
