Care & Repair is on a break.

Our repair service is on pause for now. It’s a practical decision, not a change of heart. The costs of running it well have grown beyond what we can currently sustain; however, the belief behind it hasn’t. We make things to be kept, not replaced. Repair has always been at the heart of what we believe in, and we’re working on a way to bring our Care & Repair service back in a sustainable way.

We still offer an in-store repair service for minor repairs, such as fixing rips, holes, or tears on The New Shopping Bag, The New Pouch, or any of our other 70D products.

Or do it yourself!
Our repair kit is designed for minor repairs, such as fixing rips, holes, or tears on The New Shopping Bag, The New Pouch, or any of our other 70D products.

The kit contains 5 different-coloured nylon sticker sheets that can be cut to size. The sheets’ colour is set; therefore, it is not possible to request a specific colour.

CARE & REPAIR KIT

Washing

Considering care for the planet, it's best to minimise washing. Our products have a coating that fades with each laundry cycle, sometimes impacting the waterproofing of the bag.

When you wash a fabric, tiny particles will shed, the material becomes more delicate, and the fragments pollute the water. If you want to prevent pollution, you can use a Guppyfriend washing bag.

Opting for gentle hand washing will have the least effect on the environment.


Repairs

We can only perform repairs on thoroughly clean bags. That is why, by exception, you do need to machine wash your bag before sending it in for repair. Wash at 30°C and put bags with metal parts in a washing bag.


Stains

The best way to remove stains is to treat the stain by hand. We recommend 'Schoonmaakzeep' by Werfzeep, which you can rub directly onto the stain.

Reserve machine washing for when necessary, avoid extended soaking, and ensure the water temperature stays below 30°C for optimal care.

• Line dry in the shade.
• Wash your bags separately from other fabrics and colours.
• Avoid soaking during hand-washing to prevent colour bleeding.
• Preserve the material's quality using a pillowcase or washing bag, especially bags with buckles and metal clasps, to prevent damage to the machine or other items in the load.
• Close the zipper before washing.
• Opt for eco-friendly soap :)

Ironing

Only the exterior of our products can be ironed using the nylon/synthetics setting (1 dot max!).

Waterproofing

Waterproof coatings can fade over time, particularly with regular washing. We recommend treating your product when you notice that the water droplets no longer roll off neatly but instead soak into the fabric. Use a PFAS-free spray or washing solution.

Usage

Everyday use leaves its marks, a sign of all the adventures along the way. Our products are made to be used, not discarded. When the time comes, we believe in restoration over replacement. Our Care & Repair service is currently on a seasonal break, in the meantime, your local tailor or cobbler is a great place to start.


Harmless damage

Thanks to the ripstop technology, which prevents further tearing, small holes in our 70D fabric are mostly harmless and can be fixed for free in one of our stores.

Love what you own. Repair instead of replace.

Do it yourself!

Our repair kit is designed for minor repairs, such as fixing rips, holes, or tears on The New Shopping Bag, The New Pouch, or any of our other 70D products.

The kit contains 5 different-coloured nylon sticker sheets that can be cut to size. The sheets’ colour is set; therefore, it is not possible to request a specific colour.

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