We’re taking responsibility for the environment by making high-quality, long-lasting products that can be repaired if needed.
We want you to enjoy our products for as long as possible, so you don’t have to buy more!
Washing
Considering care for the planet, it's best to minimise washing. Our products have a coating that fades with each laundry cycle, sometimes impacting the waterproofing of the bag.
When you wash a fabric, tiny particles will shed, the material becomes more delicate, and the fragments pollute the water. If you want to prevent pollution, you can use a Guppyfriend washing bag.
Opting for gentle hand washing will have the least effect on the environment.
Repairs
We can only perform repairs on thoroughly clean bags. That is why, by exception, you do need to machine wash your bag before sending it in for repair. Wash at 30°C and put bags with metal parts in a washing bag.
Thorough stains
The best way to remove stains is to treat the stain by hand. We recommend 'Schoonmaakzeep' by Werfzeep, which you can rub directly onto the stain.
Reserve machine washing for when necessary, avoid extended soaking, and ensure the water temperature stays below 30°C for optimal care.
• Line dry in the shade.
• Wash your bags separately from other fabrics and colours.
• Avoid soaking during hand-washing to prevent colour bleeding.
• Preserve the material's quality using a pillowcase or washing bag, especially bags with buckles and metal clasps, to prevent damage to the machine or other items in the load.
• Close the zipper before washing.
• Opt for eco-friendly soap :)
Ironing
Only the exterior of our products can be ironed using the nylon/synthetics setting (1 dot max!).
Waterproofing
Waterproof coatings can fade over time, particularly with regular washing. We recommend treating your product when you notice that the water droplets no longer roll off neatly but instead soak into the fabric. Use a PFAS-free spray or washing solution.
Usage
Everyday use will leave some marks, a sign of all the adventures experienced along the way. Our products are meant to be used, not consumed and disposed of. If needs be, we believe in restoration rather than introducing something new to the planet.
Harmless damage
Small holes in our 70D fabric are typically inconsequential thanks to the ripstop technology, which prevents further tearing. While these tiny holes are common and harmless, if your bag has substantial damage or is no longer usable, we offer a repair service.
Temporary Repair Stop
As of October 2024, we are temporarily closing our Care & Repair service to deal with an overwhelming number of repair requests. We are super happy that many customers opt for a repair instead of a replacement.
However, as a Care & Repair team member takes a leave of absence due to health issues, we will need the next few months to catch up with the repair buildup. We apologize for any inconvenience this may cause.
We aim to resume our regular Care & Repair service by the new year.
Love what you own.
Repair instead of replace.
Do it yourself
Our repair kit is made for minor repairs, like fixing rips, holes, or tears on The New Shopping Bag, The New Pouch, or any of our other 70D products.
The kit contains 5 different-coloured nylon sticker sheets that can be cut to size. The sheets’ colour is set; therefore, it is not possible to request a specific colour.
Still have doubts or questions about a repair?
Send us an email at repair@susanbijl.nl.