Refund policy

How to return an item

If you change your mind, you can return your item(s) within 14 days after the purchase or delivery of your online order. Here are a few important details to keep in mind:

- In-store returns: When returning items to one of our stores, ensure you have your order number.

- If you’re shipping your item back to us, you can submit a return request here.

- Condition and packaging: We kindly request that the item(s) be unused and returned in its original condition and packaging with all labels attached.

- Shipping costs: You are responsible for the shipping costs for returning any item to us and for the item until it reaches us.

- Products bought from one of our retailers must be returned to the store where you purchased them.

- Items on sale are considered final sales and may not be returned.

Once we receive your return, please allow 6-8 business days for processing. You can expect the transaction to appear in your bank account within 2-3 business days.

 

Exchange 

If you would like to exchange an item via mail, please return the item, following the instructions above and place a new order.

Alternatively, you can return ánd exchange items that are bought online in our stores. We only need your order confirmation and order number. Refunds will immediately be paid back into your account. Please allow 2-3 business days for the transaction to appear on your bank account. 

The same applies to any item you received as a gift, you'll need the original receipt or order confirmation.

Products bought at one of our retailers need to be returned to the store of purchase.

If you’ve received incorrect items in your shipment, please contact us as soon as possible.