General Terms & Conditions

These terms apply to all domains: susanbijl.com and their sub-domains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with SUSAN BIJL (henceforth: SB; may be referred to as ’us’) and visits to the site.

SB reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

 

Disclaimer

SB does not guarantee that all items included in the SB webshop are in stock at the time of your order. If an item is unavailable, SB will contact you shortly by phone or by e-mail.

SB cannot promise that the site's content is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. SB may, at any time, amend the content of the site.

Although SB strives to display the correct texts, images and pricing on the site and webshop, errors may occur. If you have been charged the wrong amount in the webshop, SB will give you the option of placing a new order with the correct price or cancelling your order. However, SB reserves the right to cancel any order before dispatch should we find that the price is incorrect. In such a case, we will notify you by email. If we are unable to contact you, your order will be automatically cancelled.

Outside organizations maintain part of the services mediated through the site. In situations where SB acts as agent for such services, we cannot be held responsible for any errors resulting from their activities.

SB cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. SB cannot guarantee problem-free, uninterrupted, and secure access to the site.

 

 

Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of SB, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to SB and its affiliates. Among the SB trademarks are SUSAN BIJL. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for the use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from SB. You may not modify the material in any way, without the copyright owner's prior written permission. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquiries, please view our contact pages at SUSANBIJL.COM.

 

Trademarks

Our trademarks include (amongst others) the SUSAN BIJL name and logo. These trademarks may be used or registered in more than one country, and your use of this web site does not grant you any rights to use our trademarks.

 

Privacy policy

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used to inform you about special offers and other marketing opportunities related to the different SB divisions. Your personal data may be disclosed to third parties only when necessary to fulfil the purposes described above. When registering with the site, you have the option not to receive any information from SB. If you wish to end your SB subscription, you may make the changes in your account settings or send an email to support@susanbijl.nl. State your name and email address and a short description of the matter in the email message.

All customers paying by card are subject to validation checks. SB reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

 

Security

SB use Secure Socket Layers (SSL), the industry-standard in transferring information to process your orders. SB web shop uses the Thawte SSL Certificates, which secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

 

Colours

We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.

 

Violation of rules

SB reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.

 

Force Majeure

In case of Force Majeure, SB’s obligations will be suspended. The contract between you and SB can, in such cases, be partially or fully terminated by yourself or by SB. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

Under such circumstances, SB will attempt to resolve all issues on time.

 

Governing law

These terms of use comply by Dutch law, and the Dutch courts will have exclusive jurisdiction for any dispute under this agreement.
Your country's laws may differ from the Netherlands, and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

 

Discount & offers

Discount codes cannot be combined with any other discounts or offers.

 

Privacy statement SUSAN BIJL

We are Susan Bijl Studio B.V. (hereinafter: “we”, “us” or “Susan Bijl”) and we are the controller of your personal data. We have our registered office and place of business in (3063 BG) Rotterdam, the Netherlands, at the Oostzeedijk 108, Unit 1.

In this privacy statement, we explain how we protect and respect your personal data and privacy as a user of our website or customer of our webshop at www.susanbijl.nl.     

The personal data you provide us with will be handled with the utmost care. We therefore strictly adhere to the General Data Protection Regulation (“GDPR”) and other applicable privacy legislation. 

 

Which data do we process?

When using our website and/or placing an order on our webshop, the following personal data can be processed:

• Name;
• Shipping address;
• e-mail address;
• login details;
• log data such as IP address of your device, marketing ids and push-notification tokens of your device, browser type and date and time of the requests made when you visit our website;
• order and payment information.

 

What purposes do we process your personal data for?

We can use your personal data:

• to carry out obligations arising from any agreements entered into between you and us;
• for sending our newsletter;
• financial and transaction data (e.g. your payment details, information about your purchases, orders, returns)
• to provide you with customer service communications;
• to perform market research;
• for advertising purposes and conversion measurement;
• to improve our services;
• for handling complaints and disputes; and
• to comply with applicable legislation.

 

On what legal grounds do we process your personal data?

For the processing of your personal data, we have the following legal grounds:

• performance of an agreement between you and us to carry out obligations arising from any agreements entered into between you and us and for the processing of financial and transaction data;
• your consent for sending our newsletter to you;
• if the processing is necessary for the purpose of our legitimate interests, e.g. direct marketing, handling complaints and disputes performing market research and improving our services; and
• if the processing is necessary for compliance with a legal obligation.

 

Do we disclose your data to third parties?

We may disclose your personal data to third parties if this is necessary for the above-mentioned purposes. We only disclose your personal data to third parties that have committed themselves to comply with applicable privacy laws and that, if provided by law, we have entered into a data processing agreement with.

Also, we work with marketing(research) agencies, software developers and parties that provide analytics services and help us to improve our services. Finally, we will disclose your personal data if we are obliged to do so by law or a legal judgement, e.g. to the tax authority.

Third parties we work with:

• Google Analytics | To monitor marketing activities.
• Google Ads | To perform marketing, advertising and measure conversions.
• Meta | To perform marketing, advertising and measure conversions.
• Shopify | To perform our webshop.
• Elevate Digital | To perform market research and marketing.
• Klaviyo | To perform market research, marketing and send mailings to our clients who consent.
• It’s Perfect | To manage and handle our orders.

 

Third-Party Websites

Apart from websites of third parties which we engage as a processor, this privacy policy does not apply to websites or third-party apps to which we provide a link or otherwise refer to on our website. This also applies to links to and sharing on social media such as Facebook, Pinterest and Instagram. We are not responsible for the data or privacy practices of these third parties and refer to the privacy statements of these third parties.

 

Cookies

When visiting our webshop and/or our website, we (and third parties we work with) may use cookies and similar technologies - like web beacons, pixels and SDK’s, no matter whether these technologies install code or data on your device or not - (together “Cookies”) to, for example, recognize you, improve the user-friendliness of our website and measure the effectiveness of our website and promotions. For more information with regard to the Cookies we use, please read our Cookie Policy.

 

How long do we store your personal data?

We do not store your personal data longer than legally permitted, legally obliged and/or necessary for the purposes for which those data are processed. 

 

Protection of your personal data

We will do all we can and have taken appropriate security measures to prevent your personal data against loss and misuse or unauthorized access.

 

Your rights

When we process your personal data, you have the right to access, rectification, and erasure of your personal data, and the right to restrict the processing thereof, subject to certain conditions. In addition, you have the right to object to the processing of your personal data and the right to have your personal data transferred. You can send an e-mail to these ends with your name and contact information to support@susanbijl.nl. In your request, please specify as much as possible which personal data you refer to. In general, we will respond within four weeks to a request for inspection or correction. In case of a deletion request we will delete the personal data as soon as possible, unless and to the extent that the law requires us to keep the personal data or if there are other compelling reasons to oppose removal. After the execution of a deletion request, we will send you a message of confirmation. If the personal data is (partially) not deleted, we will send you a message in which we explain why your request could not (fully) be met. If we cannot identify which personal data are meant by a request for inspection, correction or deletion, we may ask you to specify your request in more detail. We suspend the execution of the request until you have provided us with such detailed specifications.

If you have given us permission to process your personal data, you can revoke this consent at any time. Revoking your consent does not affect the lawfulness of the processing carried out on the basis of the consent provided before the revocation. Finally, you have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) by visiting www.autoriteitpersoonsgegevens.nl/en.

 

Modification of this privacy statement

We reserve the right to modify this privacy statement. We, therefore, recommend you to regularly check our website for the latest version.

 

Questions?

For questions about our privacy statement or the abovementioned rights, please do not hesitate to contact us. You can contact us by sending an e-mail to support@susanbijl.nl

Version: July 2022