Temporary Repair Stop

As of October 2024, we are temporarily closing our Care & Repair service to deal with an overwhelming number of repair requests. We are super happy that many customers opt for a repair instead of a replacement.

However, as a Care & Repair team member takes a leave of absence due to health issues, we will need the next few months to catch up with the repair buildup. We apologize for any inconvenience this may cause.

We aim to resume our regular Care & Repair service by the new year.

Repairs & Fees

Below is a list of all the repair services we provide and what a completed repair may look like.

We charge a small fee for our repairs to cover the cost of replacement parts and materials, as well as the time, attention, and craftsmanship involved.

Charges are based on each part that needs repair. You will receive a quotation before we start.

Rips, holes, tears

  • There's no need to send your item for small holes and tears in our 70D fabric (shopping bag, pouch, foldable backpack, stash, and trash bag). 


    You can purchase a repair kit with five large sheets, providing enough material for future repairs.

    The repair of small rips is included in all the options listed below.

    Buy a Repair Kit 

Extra-small repairs €2,50

Replacing broken hardware and other small parts:

  • Stitch ripped seams (price per seam)
  • Replace broken bindings (price per seam/binding)
  • Replace broken zipper tabs or loops
  • Replace broken hooks (price per piece)
  • Replace a zipper slider
  • Replace a snap (price per piece)

  • Replace broken hooks.

  • Stitch ripped seams.

  • Replace broken bindings.

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Small repairs €5

Replacing broken hardware and other small parts:

  • Replace broken zipper tabs or loops (price per piece/side)
  • Replace broken zipper tabs or loops inner pouch (price per piece/side)
  • Replace broken adjuster (straps)
  • Replace broken D-rings
  • Replace a zipper slider
  • Fasten broken shoulder straps or handles
  • Fasten elastics or cords
  • Fix hole in mesh lining

  • Replace broken snaps.

  • Fasten elastics or cords.

  • Replace damaged rings.

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Medium repairs €10

  • Replace a zipper
  • Replace the zipper in the inner pouch
  • Fix holes due to wear and tear in 300D fabric
  • Replace nylon zipper inner pouch

  • Fix holes due to wear and tear in 300D fabric.

  • Replace zipper.

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Large repairs €15

Large repairs include unforeseen damages requiring extra attention: 

  • Fix holes due to wear and tear in 300D fabric
  • Replace a zipper
  • Refasten magnets

Extra-large repairs €20

Extra-large repairs include unforeseen damages requiring extra attention: 

  • Place an inner lining inside
  • Replace a waterproof zipper
  • Replace a block teeth zipper
  • Replace a block teeth zipper with a waterproof zipper
  • Padding is loose or broken
  • Adjust the seam length
  • Replace nylon zipper lining

  • Replace a damaged coating with an inner lining.

  • Replace a block teeth zipper.

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If the repair you need is missing from the list or if you have any questions, you can contact our team with clear photos of the damage at repair@susanbijl.nl. 

All repairs must be submitted through the online form or at one of our stores. 

submit a repairstores