CARE & REPAIR
We’re taking our responsibility for the environment by making products that are high-quality, last long and can be repaired. We want you to enjoy our products as long as possible, so you don’t just need to buy more of them.
If you have a SUSAN BIJL product that needs fixing, you can bring it to us. We repair the bags in our Rotterdam flagship store.
We use a number of rules to guarantee the best service:
• We only accept washed bags.
• We only accept bags that haven’t been fixed at home.
• We accept a maximum of 3 bags per person.
It takes us a few weeks to be able to repair your bag. You will receive an email when your bag is ready for pick-up.
Is our store not close to you? You can fix small holes and rips easily by yourself with our ripstop nylon sticker kit.
Send an email to [email protected] (attn care & repair kit) with good quality photos of the parts that need to be fixed. Please describe the size of the rip and the colour of the fabric, so we can find you a matching colour and send it to you.
HOW TO WASH YOUR BAG
To take good care of your SUSAN BIJL products, we recommend washing them once in a while. It is best to wash them (separately) in the machine on 30 degrees. Do not tumble dry. Use the ‘nylon’ setting when ironing. The water-resistant coating and the colour may fade if you wash your bags frequently.
HOW to hand in your bag
You can either drop it off at our flagship store or send it by mail to:
SUSAN BIJL attn. Care & Repair
3012 JV Rotterdam
If you send your bags by mail, you need to attach the Care & Repair form. Download the Care & Repair form here.
The SUSAN BIJL Care & Repair is free of service. Thus we maintain the right to refuse to repair bags in exceptional conditions. We can't fix everything.
We repair bags with love and aspire to give them back to you in mint condition. This means that we might have to use different colours. But don’t worry, this will mean you have a one-of-a-kind SUSAN BIJL-bag ;).